The Identity Advantage

How Your Professional Identity May Address Your Stress

PHOTOGRAPHY: webondcreations/ADOBE STOCK

Understanding what helps reduce workplace stress and keep professionals in their roles has never been more important for CSMLS. Health care today is under significant pressure, where laboratories face growing demands, ongoing staffing shortages and the lingering effects of the pandemic. It’s vital for CSMLS and medical laboratory professionals (MLPs) to understand any mitigating factors that assist in workplace engagement and retention, even in the face of professional stress. Within peer support sessions facilitated by CSMLS, medical laboratory professionals articulated a strong sense of professional identity, invoking self-descriptions such as “silent firefighters” and “the bass guitar of the hospital.”1 These metaphors conveyed both the indispensable nature of their contributions and the relative invisibility of their role within the broader health care system. They reflected a genuine pride in the profession that seemed to hold firm even in the presence of significant workplace stress. After three years of peer support sessions with medical laboratory professionals, a compelling mystery emerged. While participants consistently cited workplace stress as a significant concern, the majority remained in their roles. Additionally, many retirees chose to return to their former workplaces. This pattern suggested that meaningful factors sustain engagement. Consequently, this interaction led to further data analysis and an exploratory study led by the question: “How do medical laboratory professionals’ identities and commitment to their roles interact with their stress and burnout levels?” A suggested relationship was found in a recent research article published by CSMLS and entitled, “Exploring the Role of Workplace Identity in Mitigating Stress Among Medical Laboratory Professionals: A Qualitative Analysis”. The authors proposed an interaction between professional identity theory, Social Cognitive Career Theory (SCCT), and stress buffering theory to explain medical laboratory professionals’ enjoyment of their role and strong identification with their role, which act as protective factors against stress and burnout. The unique nature of medical laboratory work also strengthens this sense of identity and commitment. These ideas align well with Social Cognitive Career Theory (SCCT), which is built on three key questions: “Can I do this?” (self-efficacy), “What will happen if I do this?” (outcome expectations), and “How much do I want to do this?” (personal goals).2 For medical laboratory professionals, this looks like:

Confidence in their technical skills such as collecting or analyzing samples

Seeing the impact of their work through patient care and diagnosis

Being driven by personal values, enjoyment and commitment to their profession

While research shows that feeling too strongly tied to one’s job can lead to stress and burnout3 , having little connection to one’s job can increase the likelihood of leaving.4 However, the article’s findings suggest a strong sense of identity and love for their work actually support retention and job satisfaction among medical laboratory professionals. This connection to their profession may also help them manage stress by providing a sense of shared purpose and support from colleagues. The authors proposed a diagram to further clarify the relationships among professional identity theory, Social Cognitive Career Theory (SCCT), and stress buffering theory, and to illustrate their influence on medical laboratory professionals in stressful environments. The authors hypothesized that the participants’ strong alliance with their role as medical laboratory professionals appeared to act as a stress-buffering phenomenon.5 “The authors propose that three theories are found within the following diagram, with solid lines outlining the relationship between concepts. However, a dotted line is also apparent between the theories, which highlights the impact that stress may still have on medical laboratory professionals. It is evident that while a strong identity can assist with stress, commitment and retention, medical laboratory professionals in Canada continue to experience increased stressful environments and are concerned about burnout.”6

Figure 1: Relationship Between Professional Identity Theory, Social Cognitive Career Theory (SCCT), and Stress Buffering Theory and Its influence on Medical Laboratory Professionals Amid Stressful Environments

(Figure replicated from Mete, R., & Djukic, B. (2026). Exploring the role of workplace identity in mitigating stress among medical laboratory professionals. The International Journal of Health, Wellness, and Society.

“When professionals feel positively connected to their job, they tend to be more engaged and are more likely to stay in their position long-term. Clear themes are found within the data, specifically related to love, patient care and compassion.”

Table 6: Comparison of Peer Support Groups with Pattern Code and Overall Theme Development

Initial Coding 2022
Initial Coding 2023
Initial Coding 2024
Themes 2024
Common Pattern Codes 2022–2024
Overall Themes and Metaphors 2022–2024
Cost Wait times Shift work/scheduling EAP is limited
Important role Diagnosis Helps doctors Bridge Adaptable Multitasking Detail-oriented
Diagnosis
Right hand of physician
Motivated
Detail-oriented
Adaptable
Medical laboratory professionals have numerous strengths but their role is not highlighted/acknowledged by public.
Diagnosis
Doctor
Detail-oriented
Adaptable
Medical laboratory professionals are a key component in health care and contribute to doctor’s ability to diagnose.
Mental health stigma
Fear of being weak/letting down the team
Invalidation
Mental health stigma
Mixed messages
Lack of support Model the behavior
Mental health stigma
Mixed messages
Lack of resources
Lack of Time
Mental health stigma is prevalent in the lab. Lack of resources and time contribute to challenges in accessing care.
Stigma
Mixed messages
Support
Medical laboratory professionals hear mixed messages regarding how/when to support their mental health.
Stress
Workload
Staffing
Stress
Workload
Benefits
Boundaries
Hobbies
Stress
Staffing
Systems
Union
The lab is stressful, but it was worse during the height of the pandemic.
Stress
Workload
Short staffing is one of the main contributors to stress in the lab. Systemic changes and/or strong unions can help reduce stress in the lab.
Salary
Stability
Learning
Patient Care
Caring
Love
Salary
Stability
Patient Care
Burnout
Love
Caring
Compassionate
Stable
Essential
Love
Patient Care
Medical laboratory professionals are caring and compassionate individuals whose role is essential in health care.
Salary
Stability
Love
Patient Care
Medical laboratory professionals love their job. It is stable. Patient care is a critical component of their role.

(Table replicated from Mete, R., & Djukic, B. (2026). Exploring the role of workplace identity in mitigating stress among medical laboratory professionals. The International Journal of Health, Wellness, and Society.)

The proposed relationships and their impact on MLPs’ defined professional identity were confirmed by the repeated use of the word “love” when describing their role. The overall results from the three years of peer support sessions are found in the table above. The results and diagram demonstrate that professional identity plays an important role in how medical laboratory professionals view their work. It shapes their sense of responsibility, their commitment to their role and their dedication to patient care. When professionals feel positively connected to their job, they tend to be more engaged and are more likely to stay in their position long-term. Clear themes are found within the data, specifically related to love, patient care and compassion.

From Theory to Practice… Your Professional Identity is Meaningful

As a medical laboratory professional, you may have read this article and immediately thought, “Well, I know about this,” or maybe it resonated with you, “I love my role, but I am stressed out.” Publishing research in the field provides further evidence of your workplace experience and highlights the strength of your professional identity. While a strong professional identity does not mean a stress-free life, it does help foster your values and beliefs and remind you of the importance of your work. You are on the frontline of health care and your work impacts “every patient. Every test. Every stage of life.”

For further information, the article is available for free download from the International Journal of Health, Wellness, and Society.


Rosina Mete MSc, PhD, RP

Director, Yorkville University

Author Rosina Mete, MSc, PhD, RP, University Director and Psychotherapist shown from the neck up, wearing glasses and smiling

Brandon Djukic PhD

CSMLS Research Manager

Portrait of author Dr. Brandon Djukic, CSMLS Research Manager, a white male with a moustache and beard wearing a suit and tie

References

This is the third in a series of articles on professional identity – an area we believe needs more study and focus. Watch for the fourth in our upcoming Fall CJMLS!

Author Rosina Mete, MSc, PhD, RP, University Director and Psychotherapist shown from the neck up, wearing glasses and smiling

Rosina Mete MSc, PhD, RP

Director, Yorkville University


Portrait of author Dr. Brandon Djukic, CSMLS Research Manager, a white male with a moustache and beard wearing a suit and tie

Brandon Djukic PhD

CSMLS Research Manager